One minute get common cross-border logistics problems.

一,The goods have been in the state of customs clearance. What should I do?

 

Let the consignee contact the carrier company and cooperate with customs for customs clearance as soon as possible. If the consignee can't do it, find a third-party customs clearance company. Goods that have been in customs clearance for a long time may be destroyed by customs or returned to the sender.

 

1. Imported ordinary goods arrive at the port. 2-3 working days of clearance are completed. Import of old equipment and other commodity inspection goods in advance to apply for inspection, record, apply for import license (5-8 working days), etc., customs clearance with the inspection, customs valuation 3-5 working days to complete.

 

2. If the import of wine clearance, meat import customs clearance, and other high-risk food must be submitted to the Customs and Excise Department supplier business registration number, official test reports, health certificates, the domestic consignee of the import record, apply for an animal and plant quarantine license, or produce Chinese labels, Then, the port customs declaration and inspection normally take 2-3 working days to complete, and the commodity inspection, sampling inspection, and quarantine take about 15 working days to be issued after the inspection and quarantine report to pick up free sales.

 

二, What should I do if my goods are seized?

 

First of all, you need to know the reason why the goods were seized and checked.

 

1. The declared value and valuation are inconsistent; the product name and product do not match.

 

2. The packing list is not clear. The consignee does not have the right to import, export, and so on.

 

3. The value of personal belongings exceeds 5,000 yuan.

 

4. Violation of a number of relevant policies set by the local state.

 

Step 2: How do I avoid the following situations?

 

1. In order to avoid goods being seized, ordinary parcels can be written as personal gifts, and private parcels have a lower probability of being checked at customs.

 

2. Discount will incur a high customs declaration fee, so the declared value is lower and the discount rate of valuable goods is higher. And after the goods are seized by the customs, the customs declaration fee is calculated according to the declared value; the higher the declared value, the higher the customs declaration fee. The same customers need to pay attention to the declared value when they need to return the products.

 

3. Know the policy. Although Australia is easy for customs clearance, battery products are not allowed to be declared for customs clearance; therefore, battery or electromagnetic products should not be sold to Australia as much as possible. If a seller must sell these products with batteries, you can tell the customer not to send batteries, only products. In overseas customs, British and American customs are not strict, and the declared value can be appropriately reduced. German customs are more strict and should be treated rigorously, and Brazilian customs are also very strict. So sellers should fill in the information carefully to ensure that there is no error.

 

Step 3: What should I do if my goods are detained?

 

1. It is best to contact the customer immediately and let the customer clear the customs. If the cost of customs clearance is low, you can first talk about the customer and the equalization of customs clearance fees. 2.

 

2. If the customer is not willing, confirm whether you can send back the parcel. If it is EMS, the parcel can be sent back free of charge, or it can be reshipped by contacting the customer, and so on. 3.

 

3. If the parcel cannot be sent back, the customs clearance fee is very high; in this case, you can give up the parcel.

 

4. Be sure not to delay.

 

三,What if the goods are delayed in customs clearance and the consignee does not cooperate with customs clearance?

 

In cases of this kind of problem, the sender should urge the consignee to provide processing advice as soon as possible. If you need to return or destroy the shipment, then you need to send the relevant return letter or abandonment letter to the problem piece of follow-up to the agent to apply for.

 

It is worth noting that this request can only apply for attempts but does not necessarily guarantee that the goods can be destroyed or returned locally; the final results of the local customs shall prevail. Of course, all the costs and responsibilities arising from this, if the recipient does not pay and bear, will be transferred to the sender to pay and bear.

 

Generally, the reasons for delays in customs clearance are as follows:

 

1. Incomplete or irregular information. For example, the quantity is not correct, the value is underreported, the name of the product is misspelled, and so on.

 

2. Customs routine inspection or the need for the recipient to cooperate with the provision of relevant documents.

 

3. the destination country's customs clearance policy. Each country has standards and procedures for customs clearance, but some countries have slower customs clearance, slow customs clearance efficiency, and cumbersome and complex customs clearance procedures. You can only wait patiently.

 

4. Force majeure factors. Some natural disasters, general strikes, etc.

 

四,The occurrence of cargo damage, less goods, or lost pieces of what to do?

 

First of all, the addressee must reflect on the situation in the local area, record the situation in the local area, and provide feedback on the situation to the addressee. They must also prepare detailed information for the record (record number, less goods, proof of breakage, copy sheet when the goods are signed for), as well as pictures of the damaged outer packaging of the goods and the number of product names.

 

The recipient's phone number and full name are the problem pieces for follow-up people and agents to deal with in order to get the appropriate compensation.

 

So what should we do if we lose the shipment?

 

1. Before shipping, please refer to the advice of the forwarder; for example, don't take ocean freight for small cargo weighing a few kilograms. If the goods are small, they are easier to lose or damage. It is better to buy logistics insurance when you send valuable goods. 2.

 

2. When you receive the goods, inspect them on time. 3.

 

3. When you find that the goods are damaged or lost, provide feedback and communicate with the transportation company in time. 4.

 

4. Keep the evidence of lost or damaged goods (photos of the express manifest, photos of the outer box, photos of the goods or relevant videos, etc.). 

 

5. Choose different treatment programs according to the reasons for cargo loss.

goods lost before arriving at the containerized warehouse, looking for merchants and domestic courier companies to pursue responsibility.

The goods are damaged and lost during transportation by the collecting company, and the collecting company will be held responsible.

If goods are lost during transportation by international courier service providers, contact the consolidation company to pursue compensation for international courier service providers.

If goods are lost at home after delivery, contact the local courier delivery company.